Privacy Policy for TerraNova Advisory
At TerraNova Advisory, we are committed to protecting the privacy and security of the personal information entrusted to us. This Privacy Policy outlines how our online platform collects, uses, discloses, and protects your personal data when you interact with our service. We adhere to applicable privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and where applicable, the General Data Protection Regulation (GDPR).
1. Information We Collect
We collect various types of information to provide and improve our consulting services. This may include:
- Personal Identification Information: This includes names, email addresses, phone numbers, job titles, and company names voluntarily provided by you when you fill out contact forms, subscribe to newsletters, request services, or interact with our online platform.
- Professional Information: Details related to your business, such as industry, company size, and specific consulting needs, which you provide when engaging with our strategic planning, operational efficiency, market entry, or other consulting services.
- Technical Data: Information automatically collected when you visit our online platform, including IP addresses, browser type, operating system, referring URLs, site usage data, and device information. This data helps us understand how users interact with our site and improve its functionality.
- Communication Data: Records of your communications with us, including emails, online chat messages, and phone call recordings (where applicable and with prior notice).
2. How We Use Your Information
The information we collect is used for the following purposes:
- To Provide and Manage Services: To deliver strategic planning, operational efficiency improvements, market entry strategies, organizational development, financial modelling, risk management, sustainability consulting, and change management services you request.
- To Communicate With You: To respond to your inquiries, send you service updates, newsletters, marketing communications (where you have opted in), and important notices regarding our services or terms.
- For Service Improvement: To analyse how our online platform is used, diagnose technical issues, improve user experience, and develop new features or services.
- For Marketing and Analytics: To understand your interests and tailor our marketing efforts, as well as to perform data analysis to improve our business strategies and service offerings.
- For Legal and Security Purposes: To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, or safety of TerraNova Advisory, our clients, or others.
3. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share or disclose your information in the following circumstances:
- Service Providers: We may share data with trusted third-party service providers who perform functions on our behalf, such as website hosting, data analysis, email delivery, CRM services, and marketing assistance. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: If required by law, court order, or governmental regulation, we may disclose your information to comply with legal processes or legitimate requests from public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction, subject to appropriate privacy protections.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Security
TerraNova Advisory implements robust technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, secure server environments, and strict access controls. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location and applicable privacy laws, you may have the following rights regarding your personal data:
- Access: The right to request a copy of the personal data we hold about you.
- Rectification: The right to request correction of inaccurate or incomplete personal data.
- Erasure (Right to be Forgotten): The right to request the deletion of your personal data under certain circumstances.
- Restriction of Processing: The right to request that we limit the processing of your personal data under certain conditions.
- Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
- Objection to Processing: The right to object to the processing of your personal data under certain circumstances, particularly for direct marketing purposes.
- Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
6. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device. We use them for:
- Necessary Cookies: Essential for the functionality of our online platform.
- Analytics Cookies: To collect information about how visitors use our online platform, enabling us to improve its performance and design.
- Marketing/Advertising Cookies: To deliver targeted advertisements relevant to your interests.
You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our online platform.
7. Links to Other Websites
Our online platform may contain links to third-party websites. This Privacy Policy applies only to our service. We are not responsible for the privacy practices or content of external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
TerraNova Advisory reserves the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post any updates on this page with a revised effective date. We encourage you to review this Privacy Policy regularly.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:
TerraNova Advisory
2847 Macquarie Street, Level 15
Sydney, New South Wales, 2000
Australia